Packages are generally dispatched within 2 days after receipt of payment and are shipped via USPS, FedEx or DHL with tracking and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Customer is responsible for all customs/duties charges requested by the customer's respective country.
The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes the (name of eTailer/supplier) to import the goods on his behalf. Further, the consignee/buyer agrees that (name of the eTailer/supplier) may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.”
International orders may be subject to customs clearance procedures that can cause delays in delivery.
Some shipments, such as standard international shipments, are not trackable.
Reasons for Undeliverable Packages
There are many reasons that a package may be returned to us as undeliverable.
- Item is too big for a P.O. Box.
Some items are too big to ship to a P.O. Box and must be shipped to a street address.
- Incorrect Address.
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.
- Carrier Does Not Deliver to the Address.
The U.S. Postal Service does not deliver to some addresses. If you also have a PO Box address, it's best to use that address for your orders. All orders with "PO BOX" in the address are automatically shipped via U.S. Mail.
- Restricted by the Department of State.
Many items can be shipped to DOS addresses; however, some cannot and will be returned as a result. For a full list of shipping restrictions at a specific DOS address, please contact the DOS facilities staff at that location or review the DOS restrictions beginning on page 26 here: http://www.state.gov/documents/organization/88704.pdf
- Address Format.
If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.
- Other Address Problems.
If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary. - Failed Delivery Attempts.
Most of our carriers make three attempts to deliver a package. Packages that contain more than $1300 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. After three attempts, the package will be returned to us.
- Damaged During Transit.
If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.
- Refused by Recipient.
If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.
About Our Returns Policies
CelebrateMercy offers returns for most items within 30 days of receipt of shipment. You can use this page to learn about our returns policies. Most items sold follow our general returns policies, but some products have different policies or requirements associated with them.
Requirements for a Full Refund
* Items must be in new condition
* Items must be returned with all original packaging and accessories
* Media items (for example, DVD's, CD's, software’s and electronics etc.) must be unopened and still in their plastic wrap
* Any clothing must be unworn
Free return shipping is only provided if the return or exchange is due to our error, for any other reason for return, buyer will be responsible for the return shipping costs.